Contact
How to reach Vaelum about the service, payments and your data.
info@vaelum.ai — questions about the service and payment, partnership proposals, complaints and data requests.
Telegram
The assistant itself lives in @VaelumBot. The bot answers as your assistant, not as a support desk, so questions about the service are better sent by email.
Your data and deleting your account
Requests for a copy of your data, a correction, deletion, or deleting the account are taken by email and completed within 30 days. See the privacy policy for details.
Payment
Paid through YooKassa — on the site or with /plus in Telegram — Plus is a one-time payment for 30 days of access. There is no automatic renewal or recurring charge. A new payment is required to continue Plus after the paid period ends. Paid with Telegram Stars, Plus is a subscription that renews automatically every 30 days. You can cancel it in Telegram (Settings → My Stars); after you cancel, access lasts until the end of the period already paid for. Vaelum never receives your card details. If a payment failed or something is wrong with Plus, write to us by email. The terms are in the terms of service.